The customer is in touch with a 24 hour helpline to respond to medical incidents of any kind.

The following benefits are on an access only basis. These services include:

  • Telephonic Medical advice and information – 24 hours, seven days a week
  • Referrals to medical practitioners and facilities
  • Liaison with next of kin to keep them informed
  • Travelling companions for stranded minors (motor vehicle collisions)
  • Telephonic medical and travel advice

For the member's medical aid/own account:

  • Emergency medical response to the scene of an incident
  • Emergency medical transportation to the nearest appropriate medical facility
  • Transfer of emergency medicine and blood

Cost in terms of services rendered by a service provider are payable by the customer’s medical aid, or if applicable costs are recoverable directly from Member.

Emergency Medical Assist Access
Emergency Medical Services